CONTACT : +91 8395940098, 9416111448 | support@itsb.in

On-Site Support

IT Solutions for Business offers on-site services to commercial clients and can usually have someone dispatched within 24 hours. Many times it can be same day depending on current work loads and the time of day we are contacted.

On-site Support Services include:

  • On-premise Consulting
  • Server and workstation setup
  • Network Configuration
  • Wireless (WAN) networking
  • Computer troubleshooting and repair
  • Computer virus / spyware removal
Request Support

Remote Support

Clients who are on a monthly service agreement and have a high speed internet connect can be assisted immediately through Remote Support. Through a secure connection, remote support allows a technician to gain access to the client's computer and resolve issues while the client watches. Once the repairs are complete, the client can end the support session and the technician will no longer have access to their computer.

Remote Support include:

  • System Diagnostics
  • E-Mail Issues
  • System Updates / Patch Management
  • Basic Virus Removal
  • File Retrieval / Minor Data Recovery
  • Software Support / Software Installation
  • Backup Configuration
Remote Support Tool

OUR STRENGTH

Respect and Integrity

We build and earn respect with each other and with our customers, respecting each other’s way of working and individual needs and requirements.

Teamwork

We combine our skills and knowledge to deliver a quality service to all of our customers. Our team is our greatest asset & strength, And success depends on all of us delivering together..

Quality Service & Performance

We believe that customer satisfaction is central to quality and performance. We are committed to service excellence and work to deliver a professional, proactive service with every customer contact. Our people are experts in their field and are encouraged to continually update their skills to ensure we are always improving.

Efficient and Proactive

We understand the impact of service issues in Business Environment, So we work with our customers, to prioritise requests effectively

Single Point of contact

We provide a single point of contact for all IT related queries, service requests and communications. We will proactively communicate information relating to service delivery including service availability, planned updates, and new and improved procedures. We are committed to providing information and support through a variety of methods including face-to-face, web, telephone and email.

OUR VALUES

Leadership

We will continuously strive to 'do the right thing' in support of our clients. We will lead by example and set our standards high for others to follow.

We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.
We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.