Why Choose Us?
We place our clients’ needs first, the technology is simply a means to an end that supports growth and success. Find out how we're different and why we should be your ICT provider of choice.
Heard it all before?
If you shop around, most other providers of Managed IT and Communications Services seem to be saying the same thing.
Expectations and demand are now well understood by marketing teams in this industry, so we all know what we need to offer in order to meet needs and to stay in business.
At IT Solutions for Business, we make every effort to go beyond our client expectations.
You first – technology second
It’s easy to say, but we understand that we’re a customer service organisation first and foremost, before we are a technology-driven company.
It doesn’t matter how clever the technologies or our technical skills are, without you, they mean nothing. You’re our number 1 priority.
Accountability and ownership (equals good value)
We encourage our employees to take personal ownership of your IT support and service issues, even if they’ve escalated the job to a specialist. They work as a team and cross-check with each other,
to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service KPIs that mean we’re able to report back to you, so you know that you’re getting good service and value for money.
Honesty and professionalism
Culture is important to us, our company values aren’t just paper statements. This is a stimulating and fun place to work. Happy and smart people create better service. Like many providers, we recognise that plain speaking
is a key element in your decision-making and ensuring that your technology works for you.
You’ll soon get to know the team and your account manager. We won’t just be there if something goes wrong or if there’s a quick sale in the offering. Because we place so much importance upon our
ustomer service we strive to turn our relationship with you into a true trusted partnership.
Your success is our success :
Our success comes from you, through us helping you make best use of technology to forge efficiencies of your own, create your own differentiators, be more dynamic and competitive, and ultimately achieve success.